With so many retailers on the internet today, you're probably wondering what makes us different? That is a great question. It is something we ask ourselves all the time too.
Here are a list of the things we do differently from others in the rocket industry. And I hope you will seriously put our expert staff to the test. If we can't stand up to these goals, we don't deserve your business.
1. FREE Stuff with each order! Every time you order from us, we pack in a nice free gift just to thank you for your business. Check out the free stuff you'll get!
2. Unique Products: Most of the items we sell are not available anywhere else on the internet.
3. Product Innovation: Not only are the items we sell here unavailable anywhere else, they are innovative and technologically advanced. You deserve the best and the newest, and we are committed to supplying that to you.
4. Expert Rocketry Knowledge: I am an Aeronautical Engineer, and I actually worked in the space industry launching satellites into space. I don't know of any other model rocketry vendor that can give you this unique perspective on how our models are just miniature versions of real rockets. But keeping that knowledge to ourselves would be selfish. So we are here to share that knowledge with you to help you succeed with your projects.
5. The Best Guarantee In The Industry: If you are not happy with the product you receive, send it back for a fast and courteous refund. We want you to be delighted with the products you receive from Apogee Components.
6. Speedy Service: Our usual shipping time from when we receive your order until when it leaves our facility is less than one business day. If it takes longer than two days, we let you know with an email message or phone call to let you know what is the hold-up and to give you an estimated delivery time.
7. Consistency: I want your tenth-order experience to be just as great as your first. How do we accomplish this? We've been in business since 1988 and we've developed step-by-step proceedures that are used to process every order. There are numerous checks within the system to make sure that every customer, no matter how small or large their order, is treated with the same high standards. You'll always be treated like you are the most important person on the face of the earth. To us, you are!
8. Thorough Product Testing: Because our guarantee is so strong, I want to be sure that every product works as advertised. I won't sell a rocket made by another manufacturer unless I've built and flown it myself. Most rocketry vendors will sell anything, just to have the largest selection. When you buy from them, you just don't know what you're getting will work for you or not. When you buy from Apogee Components, my reputation is on the line, so I make sure it will work for you.
9. Commitment to Rocketry: I am strongly committed to keeping rocketry a safe activity, so that it will remain a legal and educational activity long into the future. Many other dealers don't really care about this. That's why they may sell other things like slot cars, plastic models, and other toys. "Rocketry" is our commitment, and it is all we do.
10. Unique Company Culture To Insure The Highest Level Of Customer Service: Each of the staff members here at Apogee Components have committed to a set of values that I call our 14 Points of Culture. This includes ideals like: 100% commitment to their work, taking responsibility for their actions, integrity, education, teamwork, and having fun. When you deal with anyone here at Apogee Components, you will notice there is a positive difference that our team members bring to the buying experience. You can't have the best customer service standards and live up to them (like Apogee does), unless you have people that know what those core values are.
11. Your Order Is Treated With Personal Care: Your merchandise will be carefully packaged so it survives the shipping gorillas that sling packages around like footballs. And you'll be pleasantly surprised when you open your package; our shipping department is famous for putting in something extra in each package, just to show our appreciation.
12. Vision: Your goals and dreams are important to me. I want to help you succeed in your rocketry endevours. I also want to share in your success, which is why I have a special display in our facility to show off the pictures you and other customers send us. These also serve to remind us why we are in business: "to serve people like you."
13. Customer Referral Program: When you recommend Apogee Components to your rocketry friends, and they mention YOUR NAME when placing their order, we'll give you a $5.00 credit. No other rocketry vendor values your recommendation like we do!
I want you to have a rewarding experience when you order from Apogee Components. So please compare these unique differences to any other rocketry dealer, and you'll see why it is so pleasurable doing business with Apogee.
