A few weeks ago, I ordered a rocket and some engines from you folks, and I must say, your After-Sale Customer Service is simply superb. I've been emailed three times now: first to let me know my order has been processed; second to let me know my order has shipped; and now a third time to ask how I made out. I am a manager in a large retail company, and I wish my associates were half as dedicated to customer satisfaction as you folks. Great Job!
Again, thank you so much for your attention to the customer after they have sent in their money. It is a mark of a truly great company which shows such dedication to their customers. I, for one, am quite impressed, so much so that in the future I will by-pass my local hobby shop and come directly to your company for all my rocketry needs. In my particular retail establishment, we call that "Creating Customers For Life"; you have succeeded brilliantly!
Sincerely,
Jason Kovacs
