Satisfaction Guaranteed! If you are not happy with the product you receive, return it to us for a replacement, full refund, or merchandise credit -- Your Choice!*
*software not included
|
|
For speed, convenience and security, we urge you to use our secure shopping cart system whenever possible. For mail or fax orders, please download the online order form. Item prices are clearly posted on our web site for each product we sell. If it is not listed, the item may be on back-order. The order form may be mailed or faxed to us at (719) 534-9050.
Make checks payable to "Apogee Components". We ask that you provide payment in the form of a money order whenever possible. Apogee reserves the right to delay orders paid for by personal check to allow sufficient time for processing. No Stamps or C.O.D.'s accepted. International orders must be paid via credit card, an International Postal Money Order, or with a check drawn against a US bank.
If you have any questions, please call our customer service line: (719) 535-9335.
Schools wishing to use a purchase order: All orders must be in writing (we cannot take the PO number and the order information over the phone). Please fax the order information to us on your school's official P.O. letterhead. Include the name, email and home address of the teacher so we can contact you if there are any problems with the order (we have had a hard time tracking teachers down at school, so we request a home address too - all information is kept in the strictest confidence). Our fax number is: 719-534-9050
|
|
Shipping Information (How Items Are Shipped):
|
USA Purchases: In order to keep costs down, Apogee Components uses the United States Postal Service to ship out packages. Unfortunately, there is very little tracking that can be provided. We can offer you "Delivery Confirmation" for most domestic packages for an extra fee of 75¢. Sometimes (when the postal service feels like it), this does provide a location of the package. If you would like this additional service, please add it to your shopping cart when checking out.
Apogee uses "Priority Mail" for most packages within the USA. Generally, the shipping time is around 3 or 4 days after it leaves our warehouse. If the package is under 12 ounces, it is classified as "First Class Mail". The delivery time is approximately the same as for Priority Mail.
Rocket motors are shipped via the Postal Service "Parcel Post" (ground transportation). This is a federal law, and there is NO way we can ship them by aircraft to get them to you faster. We really wish we could, but it is a law we cannot break. Shipping times for Parcel Post can range from 5 to 15 business days. If you wish to split up the shipment so the motors are sent separately, please let us know in the comments section of the order form. Additional shipping fees will be charged for this service, and we'll let you know prior to shipping the packages what they are. This is recommended if your rocketry project has a fast-approaching deadline.
Military APO addresses: YES, we can ship to you. The exception is rocket engines, which we cannot ship to APO addresses. Why? Because APO mail is sent by aircraft via Priority Mail and rocket engines cannot be transported by aircraft (it is a federal law... sorry).
The shipping fees for APO addresses will be the domestic charges listed in the chart below.
International Shipments are sent via "Air Mail." If you wish to expedite your order, please let us know in the comments section of the order form. Additional fees may be added for extra services.
Additionally, rocket motors cannot be shipped outside the USA.
We will make every effort to ship orders within 48 hours of receipt. Products not in stock will be clearly marked as back-ordered on the customer's packing slip, and shipped as soon as possible.
It is our policy to let you know via email when your order shipped, and by which method. Please make sure your email address is correct when placing your order.
|
|
Basic Shipping and Handling Fees:
|
Shipping fees are non-refundable after the package has been shipped.
|
Order Subtotal
|
Domestic
|
Canada / Mexico
|
Foreign
|
|
Under $35.00
|
$7.40
|
$8.62
|
$16.80
|
|
$35 to $70
|
$8.10
|
$10.67
|
$22.60
|
|
$70 to $100
|
$10.00
|
$13.62
|
$30.85
|
|
$100 and up
|
$11.80
|
$17.57
|
$56.35
|
Additional fees may apply, such as Delivery Confirmation (tracking), large shipping boxes, insurance and expedited shipping. Call us for details.
|
NOTICE: APOGEE CERTIFIES THAT IT HAS EXERCISED REASONABLE CARE IN THE DESIGN AND MANUFACTURE OF ITS PRODUCTS. AS APOGEE CANNOT CONTROL THE STORAGE AND USE OF ITS PRODUCTS, ONCE SOLD APOGEE SHALL NOT BE HELD RESPONSIBLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM THE HANDLING, STORAGE, AND/OR USE OF ITS PRODUCTS. THE BUYER/USER ASSUMES ALL RISKS AND LIABILITIES THEREFROM AND ACCEPTS AND USES APOGEE PRODUCTS ON THESE CONDITIONS. PROOF OF PURCHASE WILL BE REQUIRED ON WARRANTY. NOTE: YOUR STATE MAY PROVIDE ADDITIONAL RIGHTS NOT COVERED BY THIS WARRANTY.
|
"I had played with the RockSim Demo for several days and liked it, so I decided to buy it.. Had a couple of hours today before work, and came up with 3 nice designs in that time.. Wish I'd something like RockSim when I was a teen... (grin) You have a very useful and very easy to use program!!" -- Dale Upchurch
|
|
|
Shipping and Handling Fees:
|
To estimate the shipping charges, please see our shipping information page. This page also explains how items are shipped, as well as offering you additional shipping options.
|
|
View Your Current
Purchase Information
|
|
|
|
